Exchange & Refund
7-day Exchange Policy
If the products to replace are sold out, we will refund your payment.
Original receipt should be returned to OM361 before product exchange is accepted.
OM361 has the right to refuse to exchange product on the ground of damages to its appearance or missing accessories once the delivery was signed off. If gifts are damaged OM361 will replace them as soon as possible.
Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.
Exchange item is not applicable to product which has been registered on-line for warranty service provided by the distribution agent or the manufacturer.
Exchange item is not applicable to product that has undergone any repair.
It is only applicable to selected products and it is not applicable to Apple selected items.
Exchange item is not applicable if there is lack of evidence of purchase from OM361.
Exchange item is not applicable if only the official receipt is available but not the product.
Exchange item is not applicable for refund request based on personal preference only.
For the safety and hygiene issue of all our customers, all cosmetic product, dietary supplement and electric shaver not allow be exchange or return.
There is no warranty on any cosmetic product, dietary supplement and electric shaver.
You are responsible for all return shipping costs, we will not pay the return shipping costs.
OM361 reserve the final right of determination.